Coaching Disclaimer and Terms and Conditions

Last updated: August 10, 2023

In the spirit of good practice, when you are purchasing coaching services from us, the Coach asks you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by the Coach are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. Coaching, however, can work in conjunction with mental or medical health care. Coaching is much more effective if you have received or are receiving healing for deep emotional and psychological wounds. The term ‘coaching’, as used here covers life coaching, career coaching, spiritual coaching, thought/emotional coaching, and relational coaching for clients.

COACHING DISCLAIMER

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counselor or a medical professional. I agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment, and I will not use it in place of any form of therapy.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my Coach to assist me in achieving such goals and understand that results are not guaranteed. I also understand that to the extent our work together involves inter and intrapersonal work, or career, my Coach is not promising outcomes included but not limited to increased well-being, and/or career success.

I understand that the use of technology is not always secure, and I accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, Google Meet, and other technology.

I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs, and employees from every claim, suit action, demand, or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

TERMS AND CONDITIONS

The coaching schedule will be arranged between the Coach and you. The coach will recommend the frequency of coaching sessions based on a professional assessment of your requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching sessions will be agreed upon at the start of coaching between the Coach and you and confirmed by the Coach by email or written correspondence. Where no specific number is agreed, sessions will be provided on a session-by-session basis.

In return for the fees payable by you (or by a third party on your behalf), the Coach agrees to provide the service as described below and in accordance with the terms and conditions set out below. You agree to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of you).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

Face to face (venue by mutual agreement), via WhatsApp, Google Meet or Zoom; telephone coaching sessions (coach calls client); or another format where such is agreed. The Coach is responsible for ensuring that they are available for consultation at agreed times. The length of each session is as agreed between the Coach and you before coaching sessions commence.

SESSION FEES

In accordance with Boutique Coaching Connections current per session or program of sessions fee, or any other such fee as shall be agreed and notified to you, the Coach will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

PAYMENT TERMS

Fees can be paid online by debit or credit card via PayPal or Stripe. Fees are payable in advance of each coaching session unless otherwise agreed through a payment plan. Where payment has not been received by Boutique Coaching Connections in advance of a coaching session the Coach is not obliged to provide the session.

BETWEEN SESSIONS

The Coach may assign you tasks or exercises to complete between coaching sessions. There is no obligation on you to complete these items of ‘homework’, but not doing so may slow your progress in gaining improved quality of life or achieving desired work, business, or personal outcomes.

You may contact the Coach by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g., where a client needs to rearrange a coaching session or make a payment).

REARRANGING SESSIONS

If you need to rearrange a coaching session, you should provide at least 24 hours’ notice. No refunds will be given you for unused coaching sessions unless 24 hours’ notice has been given. In exceptional circumstances, the Coach may need to rearrange a coaching session. In those instances, the Coach will also give you 24 hours’ notice where practical.

Where you pay for a session or sessions in advance you must have the coaching session(s) that you have paid for within 6 months of the payment, or your fee is forfeited. There are no partial refunds for unused sessions in coaching bundles.

CONFIDENTIALITY

Personal information or business information supplied by you in coaching sessions will be treated as confidential. It will not be disclosed to a third party without your prior permission, save where required by law or where action might be necessary to prevent harm to you or someone else.

If you are participating in a recorded group coaching session, you will be notified in advance that the session will be recorded and available for replay. Participants who participate in group coaching do so in full knowledge that the session will be available for replay, and they are fully responsible for protecting their own privacy with regards to what they share in these sessions.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by you, actual or potential conflict of interest, or other reasons, Boutique Coaching Connections can decide to terminate the service to you early or refuse or be unable to provide further coaching sessions to you. In such a circumstance, you will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

RESPONSIBILITIES

The Coach will seek to enable you to improve your quality of life or level of work or business success and to achieve your desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, you have sole responsibility for taking important decisions in your life, work, or business. The Coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by you, whether justified or otherwise, to achieve a material improvement in quality of life, work, or business or to achieve their desired outcomes or goals.